Privacy Policy for SLMARKETING (SLMarketing360)
Effective Date: 19th January 2025
At SLMARKETING, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant privacy laws. This Privacy Policy explains how we collect, store, use, and protect your personal data when you visit our website (slmarketing360) and engage with our digital marketing services for real estate agents.
By using our website and services, you consent to the practices described in this policy.
1. Data Controller
SLMARKETING is the data controller for the purposes of this Privacy Policy.
Business Name: SLMARKETING
Website: slmarketing360
Email: [email protected]
Address: Otjomuise Malmo 2046, Windhoek, Namibia
2. Information We Collect
We collect the following types of personal data from visitors and clients:
a) Personal Identification Information
- Name
- Email address
- Phone number
- Business information (if applicable)
b) Technical Data
- IP address
- Browser type and version
- Device information
- Location data
- Website usage data (e.g., pages visited, duration of visit)
c) Marketing and Communications Data
- Your preferences in receiving marketing from us
- Communication records between you and our team (emails, support inquiries)
3. How We Collect Your Information
We collect personal data in the following ways:
- Directly from you when you fill out forms on our website, such as when you contact us, subscribe to our newsletter, or inquire about services.
- Automatically as you navigate through our website, through the use of cookies and similar technologies that track user activity.
4. Purpose of Data Collection
We use your personal data for the following purposes:
- To provide services: Delivering our digital marketing services to real estate agents, including communication, invoicing, and project management.
- To improve our website and services: Analyzing website traffic, usage trends, and improving the user experience.
- To communicate with you: Sending you newsletters, promotional material, or updates regarding our services, if you have opted in.
- To comply with legal obligations: Fulfilling our contractual obligations, regulatory requirements, and maintaining security.
5. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Consent: You have consented to the processing of your personal data (e.g., subscribing to newsletters or requesting information).
- Contractual necessity: The processing of your data is necessary for the performance of a contract between us (e.g., providing our digital marketing services).
- Legitimate interest: Processing your data is necessary for our legitimate business interests (e.g., improving services or sending marketing material you might be interested in).
- Legal obligation: Processing is necessary for compliance with legal requirements (e.g., tax and accounting obligations).
6. Data Storage and Retention
We store your personal data securely using appropriate technical and organizational measures to protect against unauthorized access, loss, or alteration.
We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this policy or as required by law, whichever is longer. When your data is no longer needed, we will delete it or anonymize it.
7. Data Sharing and Disclosure
We will not share your personal data with third parties except in the following circumstances:
- Service providers: We may share your data with trusted third-party service providers who assist us in operating our website or providing our services (e.g., web hosting, email service providers). These third parties are contractually obligated to protect your data.
- Legal compliance: We may disclose your personal data if required by law, court order, or to comply with legal processes.
- Business transfer: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner, subject to the terms of this Privacy Policy.
8. International Data Transfers
Your personal data may be transferred to, and stored in, countries outside the European Economic Area (EEA) or Namibia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or other legal mechanisms in accordance with the GDPR.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. These measures include encryption, secure servers, and access controls. However, please note that no system is entirely secure, and we cannot guarantee the security of data transmitted over the internet.
10. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights:
- Right to access: You can request access to the personal data we hold about you.
- Right to rectification: You can request correction of any inaccurate or incomplete data we hold.
- Right to erasure: You can request the deletion of your personal data, subject to certain conditions (e.g., legal obligations).
- Right to restrict processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to object: You can object to the processing of your data for marketing purposes or other legitimate interests.
- Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to withdraw consent: If we rely on consent for processing, you can withdraw your consent at any time.
To exercise these rights, please contact us at the email address provided below.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files stored on your device that help us analyze web traffic, improve functionality, and personalize content. You can manage your cookie preferences through your browser settings.
For more information about how we use cookies, please refer to our Cookie Policy.
12. Links to Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of those third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically to stay informed about how we are protecting your data.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Address: Otjomuise Malmo 2046, Windhoek, Namibia
You also have the right to lodge a complaint with a supervisory authority, particularly in the country where you live, work, or where the alleged violation occurred.
Thank you for trusting SLMARKETING with your personal data.
This Privacy Policy is GDPR-compliant and crafted with attention to legal and data protection requirements to ensure transparency, user rights, and privacy safeguards for your business and website visitors.
15. Children’s Privacy
Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect or process personal data of children under the age of 16. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take immediate steps to delete that information. If you believe we may have collected data from a child under 16, please contact us at [email protected].
16. Automated Decision-Making and Profiling
SLMARKETING does not engage in automated decision-making or profiling that would produce legal effects or significantly affect you in a similar manner. We may use automated tools to analyze website usage data for improving user experience, but such processes do not involve any personal decision-making that affects your rights or freedoms.
17. Data Accuracy
We take reasonable steps to ensure the personal data we collect is accurate and up-to-date. However, it is important that you provide us with accurate information and inform us of any changes to your personal details. You can update your personal information by contacting us via email at [email protected].
18. Data Minimization
We commit to collecting only the personal data that is necessary to fulfill the purposes outlined in this Privacy Policy. We will ensure that the personal data we collect is relevant, adequate, and limited to what is required for the services we provide.
19. Your Consent
By providing your personal data to us through our website or other communication channels, you consent to the collection, processing, and transfer of your personal data as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us at [email protected]. Please note that withdrawing consent will not affect the lawfulness of any processing based on consent prior to its withdrawal.
20. Data Protection Officer (DPO)
At present, we do not have a designated Data Protection Officer (DPO) as we are a small business. However, the responsibility for ensuring that our data protection policies and practices comply with relevant data protection laws, including the GDPR, falls on the business owner, Shaun Litonga. If you have any concerns regarding the way your data is handled or our data protection practices, you can contact Shaun directly at [email protected].
21. Business Transfers
In the event that SLMARKETING undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you of any such change in ownership or control of your personal data and update this Privacy Policy accordingly. Any transferred data will continue to be protected under the terms of this Privacy Policy unless you are notified otherwise.
22. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you information about our services, promotions, or other updates that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email you receive.
- Contacting us directly at [email protected] to request that your information be removed from our mailing list.
23. California Privacy Rights (if applicable)
If you are a resident of California, USA, you have certain privacy rights under the California Consumer Privacy Act (CCPA). Although we do not specifically target California residents, if you believe the CCPA applies to you, you have the following rights:
- Right to know: You can request information about the categories and specific pieces of personal data we have collected about you.
- Right to delete: You can request that we delete your personal data (subject to certain exceptions).
- Right to opt-out: You can opt-out of the sale of your personal data (though we do not sell personal data).
To exercise your rights under the CCPA, please contact us at [email protected].
24. Data Protection Legislation
SLMARKETING complies with the data protection legislation that applies in the jurisdictions in which we operate. This includes, but is not limited to, the General Data Protection Regulation (GDPR) in the European Union, and any other applicable local laws regarding data privacy.
We are committed to keeping your personal data safe and transparent in our practices to ensure that we honor the rights and interests of individuals whose data we process.
Note: This Privacy Policy is designed to provide a comprehensive and transparent explanation of how SLMARKETING collects, processes, and protects user data. Please ensure that all users of your website are made aware of and have access to this Privacy Policy by providing a clear link to it from your website footer and ensuring it is easily accessible.